Specsavers Launches Hearing Home Visits in Bromley Led by Hinnah Mahmood

Key Points

• A new hearing home visits service has launched in Bromley, provided by Specsavers as an expansion of its audiology offerings to local customers.​
• The service establishes a fully-fledged domiciliary audiology provider, delivering private hearing assessments, hearing device fittings, and aftercare directly in patients’ homes or care settings.​
• It targets individuals unable to travel to stores, particularly those with mobility or cognitive difficulties, ensuring high clinical standards in familiar environments.​
• Hinnah Mahmood has been appointed as audiology director to lead the service, supported by an audiology administrator for coordination and administration.​
• Hinnah Mahmood holds a Masters in Audiological Science and brings extensive experience from NHS and commercial audiology settings, specialising in patients with complex needs.​
• Hinnah Mahmood stated: “We are delighted to be launching our hearing home visits service in the Bromley area. Through my work in audiology, particularly with older adults and patients with mobility or cognitive difficulties, I saw that many people with clear hearing needs were being underserved.”​
• Hinnah Mahmood added: “This service allows us to remove those barriers and deliver the same high clinical standards directly in patients’ homes, offering more personalised assessments and hearing solutions in their everyday environments.”​
• The business is locally owned and run, emphasising patient-centred care and expert delivery within home settings.​

Bromley (South London News) February 6, 2026 – Specsavers has launched a new hearing home visits service in Bromley, transforming its audiology provision into a comprehensive domiciliary care option for residents unable to visit stores. This expansion addresses key accessibility barriers for vulnerable individuals, offering private hearing assessments, device fittings, and ongoing aftercare directly in homes and care settings. Led by audiology director Hinnah Mahmood, the locally owned service promises high clinical standards tailored to patients’ everyday environments.​

The initiative marks a significant step forward in community hearcare, filling a gap for those with mobility or cognitive challenges. As reported in the original coverage, the Bromley hearing home visits business now operates as a fully independent audiology service provider, ensuring expert care reaches those in need without the need for travel.​

What Is the New Hearing Home Visits Service in Bromley?

The service encompasses a full suite of private audiology provisions, including detailed hearing assessments, bespoke hearing device fittings, and dedicated aftercare support. Delivered by qualified professionals in patients’ homes or care facilities, it caters specifically to individuals who face difficulties travelling to high street locations.

This domiciliary model maintains the rigorous clinical standards associated with Specsavers’ broader network while prioritising convenience and personalisation.​

As detailed in the launch announcement, the business is locally owned and operated, fostering a strong community focus. Hinnah Mahmood, the newly appointed audiology director, oversees clinical delivery, with an audiology administrator handling all coordination and administrative tasks to streamline the patient experience.​

Who Is Leading the Bromley Hearing Home Visits Service?

Hinnah Mahmood takes on the pivotal role of audiology director for this Bromley initiative. She brings a wealth of expertise, having completed a Masters in Audiological Science and amassed clinical experience across both NHS and commercial audiology environments. Her background includes extensive work with patients presenting complex needs, equipping her to deliver high-quality, patient-centred hearing care in home settings.​

In her statement to the press, Hinnah Mahmood emphasised the service’s origins in real-world observations:

“Through my work in audiology, particularly with older adults and patients with mobility or cognitive difficulties, I saw that many people with clear hearing needs were being underserved.”

This insight directly inspired the launch, positioning the service as a responsive solution to underserved demands in the Bromley area.​

Why Was This Service Launched in Bromley?

The primary motivation stems from identified gaps in hearcare accessibility, especially for older adults and those with mobility or cognitive impairments. Traditional store-based services often exclude these groups, leaving clear hearing needs unaddressed despite evident benefits from intervention. By extending services into homes, Specsavers removes these barriers, enabling personalised assessments within patients’ familiar surroundings.​

Hinnah Mahmood elaborated on this need:

“This service allows us to remove those barriers and deliver the same high clinical standards directly in patients’ homes, offering more personalised assessments and hearing solutions in their everyday environments.”

The launch reflects Specsavers’ commitment to expanding its footprint in South London, adapting to local demographics where home-based care proves essential.​

How Does the Service Benefit Bromley Residents?

Patients gain from expert, tailored care without the logistical challenges of store visits, enhancing compliance and outcomes. Hearing assessments occur in real-life settings, allowing audiologists to evaluate needs amidst everyday noise levels and routines, which informs more precise device fittings and aftercare plans. This approach not only improves hearing health but also supports independence for elderly or mobility-limited individuals.​

The service’s private nature ensures prompt access, bypassing NHS waiting lists often faced in the region. With Hinnah Mahmood’s specialised experience, Bromley residents receive care attuned to complex cases, promoting better long-term management of hearing loss.​

What Qualifications Does Hinnah Mahmood Bring to the Role?

Hinnah Mahmood’s credentials are robust, anchored by her Masters in Audiological Science. She has honed her skills in diverse settings, spanning NHS clinics and private commercial audiology practices. This dual exposure has built her proficiency in managing intricate patient cases, particularly those requiring nuanced home-based interventions.​

Her career trajectory underscores a dedication to patient-centred practice, now channelled into leading Bromley’s domiciliary service. As audiology director, she ensures all provisions align with elevated clinical benchmarks, supported by streamlined administration.​

When Did the Hearing Home Visits Service Officially Launch?

The service launched recently in Bromley, aligning with Specsavers’ strategic expansion in the area as of early 2026. This timing coincides with growing recognition of domiciliary care’s role in South London healthcare, amid an ageing population and post-pandemic emphasis on home services. Immediate availability means eligible residents can book assessments without delay.​

Where Exactly Will the Services Be Provided?

Deliveries occur directly in patients’ private homes or within local care settings across Bromley. This geographical focus leverages the business’s local ownership, ensuring swift response times and intimate knowledge of community needs. Specsavers’ established presence in the area facilitates seamless integration with existing optical services.​

What Specific Services Are Included in the Offering?

The package covers comprehensive hearing assessments to diagnose loss accurately, followed by custom hearing device fittings. Aftercare forms a cornerstone, with follow-up visits to adjust devices and monitor progress. All elements adhere to private standards, delivered by Specsavers’ trained professionals under Hinnah Mahmood’s direction.​

How Has Specsavers Expanded Its Audiology in Bromley?

Specsavers has elevated its Bromley operations from standard store-based audiology to a dedicated home visits enterprise. This evolution positions the local branch as a holistic provider, blending private domiciliary expertise with the brand’s national reputation. The move responds to customer feedback and demographic shifts in South London.​

Who Supports Hinnah Mahmood in Delivering the Service?

An dedicated audiology administrator complements Hinnah Mahmood’s clinical leadership, managing bookings, scheduling, and paperwork. This backend support ensures smooth operations, allowing the director to prioritise hands-on patient care. The team’s local roots enhance reliability and approachability.​

Why Is Home-Based Hearing Care Important for Older Adults?

Home environments reveal true hearing challenges, such as background noises absent in clinical rooms, leading to superior solutions. For Bromley’s older demographic, it mitigates isolation risks tied to untreated hearing loss, including cognitive decline. Hinnah Mahmood’s focus on this cohort underscores the service’s preventive value.​

What Challenges Does the Service Address?

Key hurdles include transport difficulties, fatigue from travel, and discomfort in unfamiliar settings. By bringing audiology to the patient, it democratises access, particularly for care home residents or those with cognitive barriers. This aligns with broader NHS trends towards community-based interventions.​