Key Points
- Sutton station’s three lifts on platforms 1, 2/3, and 4 have been fully renewed and are now operational.
- Lift replacement work began on 16 June 2025 and lasted approximately 12 weeks, completing in October 2025.
- All three lifts were replaced simultaneously to reduce overall disruption and speed up the completion timeline.
- During the lift renewal, there was no step-free access at Sutton station; passengers requiring accessibility were advised to use nearby stations such as Carshalton or Cheam.
- Network Rail, Southern, and Thameslink provided assisted travel and support services throughout the project.
- The existing lifts, in service since 2001, were becoming increasingly unreliable, prompting their replacement.
- The project involved close coordination among Network Rail, Southern, and Thameslink to minimise inconvenience.
- Station remained open throughout the lift works, but accessibility was impacted.
What Work Was Done to the Sutton Station Lifts?
As reported by Network Rail on 22 September 2025 in their update titled “Renewing the lifts at Sutton station,” Sutton station’s three lifts—located on platforms 1, 2/3, and 4—were fully replaced as part of a major upgrade initiative spanning approximately 12 weeks starting mid-June 2025. The existing lifts had been operational since 2001 but had grown increasingly unreliable, necessitating urgent renewal to maintain safe and dependable step-free access for all passengers.
Network Rail engineers took all three lifts out of service simultaneously on 16 June 2025, working from 7:30 AM to 5:30 PM daily. This method of replacement was adopted to shorten disruption, resulting in completion by early October 2025—significantly faster than the estimated nine months it would take if lifts were replaced individually.​
How Did the Lift Replacement Affect Passengers?
Throughout the works, Sutton station remained operational, but all lifts were out of use, meaning no step-free access to platforms was available at the station. Passengers with limited mobility were advised to use alternative accessible stations nearby, such as Carshalton or Cheam, both connected by local Transport for London (TfL) bus services.
Passengers requiring assistance were urged to speak to station staff or use assisted travel services provided by Southern and Thameslink. Southern’s customer service team was reachable via phone on 0800 138 1016, and Thameslink offered assistance at 0800 058 2844.​
Lucy McAuliffe, Network Rail Sussex route director, acknowledged the inconvenience but stressed the efficiency of the simultaneous lift replacement approach:
“The existing lifts at Sutton station have been in use for 24 years and need replacing to give passengers reliable step-free access to the rail network. We recognise closing the lifts will be disruptive, particularly to passengers with accessibility needs, but by replacing all three simultaneously, we can finish the work in approximately 12 weeks, whereas replacing the lifts one by one would have caused significant disruption to the station and passengers and take around nine months to complete.”​
What Support Was Offered During the Lift Works?
Jenny Saunders, Customer Services Director for Govia Thameslink Railway, which operates Southern and Thameslink, emphasised the importance of the lifts for many passengers and acknowledged the disruption caused:
“Sutton station is not only a destination in its own right but also an important interchange for many of our passengers. That’s why it’s vital the reliability of the lifts is addressed as quickly as possible. Along with Network Rail, I’m sorry for the impact this may have and encourage anyone who needs to use lifts to plan their trips carefully during this important work.”​
Network Rail and its train operator partners ensured that alternative travel options were communicated clearly and assistance was available for those most affected by the loss of lift access.​
Why Were the Lifts Replaced Simultaneously?
Network Rail explained that all lifts were replaced at the same time to reduce the overall project duration and enable passengers to benefit sooner from the improvements. Although this meant a temporary total loss of step-free access at Sutton station, this approach was deemed preferable to a prolonged phased replacement lasting up to nine months, which would have caused longer-lasting disruption.
The project aimed to install new, more reliable lifts that would enhance accessibility and passenger experience long-term. Close collaboration between Network Rail engineers and operator partners Southern and Thameslink ensured the works were completed within the 12-week timeframe.​
What Is Sutton Station’s Accessibility Status Now?
As of October 2025, all three new lifts at Sutton station are fully operational, restoring step-free access to all platforms. Passengers who previously faced difficulty during the closure period can now benefit from reliable, modern lifts.
The replacement project aligns with broader efforts across the Sussex route to upgrade station facilities and enhance accessibility standards, supporting better journeys for all travellers.​
How Can Passengers Get Assistance or More Information?
Passengers requiring assistance at Sutton station or planning travel that involves step-free access were encouraged during the work period to contact Southern or Thameslink assisted travel teams or speak with station staff directly.
Network Rail’s national helpline remained available for enquiries at 03457 11 41 41, and official travel advice was provided via National Rail Enquiries online portals.​
The renewal of Sutton station’s lifts addressed long-standing reliability issues by replacing all three lifts simultaneously between June and October 2025. Despite temporary inconvenience caused by the absence of step-free access during this period, the coordinated efforts of Network Rail, Southern, and Thameslink ensured the works were completed swiftly and efficiently, minimising passenger disruption. The station is now equipped with state-of-the-art lifts, improving accessibility and convenience for all passengers moving forward.
